Question 1

What is a commission claim on vehicle finance?

Accepted Answer

A commission claim on vehicle finance is when you seek compensation because your car dealer or broker received a hidden commission from the lender without telling you. In many cases, dealers were able to increase the interest rate on your finance agreement to earn a bigger commission, which meant you paid more than you should have. The Financial Conduct Authority (FCA) has since ruled this practice unfair, so if you had a PCP or HP agreement between 2007 and 2024, you may be entitled to claim back the extra costs.

Question 2

How common were Discretionary Commission Arrangements (DCAs) on vehicle finance?

Accepted Answer

Discretionary Commission Arrangements (DCAs) were very common in vehicle finance, with the Financial Conduct Authority estimating that around 40% of agreements involved them. Under a DCA, dealers could increase the interest rate on a finance deal to earn themselves a bigger commission, often without the customer knowing. This practice affected millions of agreements and is at the centre of today's mis-sold car finance claims.

Question 3

Why might I have a mis-sold car finance claim?

Accepted Answer

You might have a claim if your car finance agreement included a hidden commission or unfair interest rate that was not explained to you. In many cases, dealers increased the rate to earn themselves a bigger commission, which meant you paid more than you should have. If this happened on a PCP, HP, or similar finance deal taken out between 2007 and 2024, you could be entitled to compensation.

Question 4

Does a mis-sold car finance claim apply to lease or rental agreements?

Accepted Answer

Most mis-sold car finance claims apply to PCP (Personal Contract Purchase) and HP (Hire Purchase) agreements, as these are where hidden commissions were most common. Traditional lease or rental agreements where you never own the car and simply pay to use it are generally not included, because commission-linked interest rates were not usually part of those deals. However, if a lease was structured more like a finance agreement and involved hidden fees or undisclosed commissions, there may still be grounds for a claim.

Question 5

How long will a mis-sold car finance claim take?

Accepted Answer

The FCA scheme is currently now on hold, but they have confirmed that lenders won't be able to postpone responding to complaints forever. If you've already complained, brilliant, you don't need to do anything. If you're already using a CMC, again you can sit safe in the knowledge that, when everything picks up again, so will your claim. But if you've done nothing, you've now got some more time to do something. Mis-sold Expert is here for you. Check with us if you're eligible to make a claim and when everything starts moving again you can rest easy knowing that you've got a team of experts working on your case to make sure you get the best deal possible. For more information on the FCA scheme and the legal challenges click here. https://www.fca.org.uk/consumers/car-finance-complaints

Question 6

What types of car finance agreements could a claim apply to?

Accepted Answer

A claim can apply to most types of car finance, including Personal Contract Purchase (PCP) agreements, Hire Purchase (HP) agreements, Conditional Sale agreements, and in some cases lease or other vehicle finance deals taken out between 2007 and 2024. These are the agreement types where hidden commissions were most commonly not disclosed to the customer.

Question 7

How does the mis-sold car finance claims process work?

Accepted Answer

Step 1: Complete our short form and we will find your past car finance agreements using a soft credit check that does not affect your credit score. Step 2: Our team will check whether you are eligible and then contact your lender on your behalf, keeping you updated throughout every step of the process. Step 3: Upon receiving information back from your lender, if we believe you have a valid complaint we will pursue it to ensure the best possible outcome for your case. You can also claim without using a claims management company, directly to your finance provider and then to the Financial Ombudsman Service, for free.

You could
claim
yourself

You could
claim
yourself

Don't just take our word for it

Three steps.
60 seconds to start.

Tell us who you are.

We fight the lender.

You get paid.

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Common Car Finance Claim Myths (Debunked)

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Frequently asked questions

You couldclaimyourself

You couldclaimyourself

Don't just take our word for it

Three steps.60 seconds to start.

Tell us who you are.

We fight the lender.

You get paid.

Latest News

Common Car Finance Claim Myths (Debunked)

Car Finance Claims Explained: Self-Managed Claims vs Expert Support | Nick Knowles' pick

Introducing 'You Could Claim Yourself' with Nick Knowles

Common Car Finance Claim Myths (Debunked)

Car Finance Claims Explained: Self-Managed Claims vs Expert Support | Nick Knowles' pick

Introducing 'You Could Claim Yourself' with Nick Knowles

Frequently asked questions

What is a commission claim on vehicle finance?

How common were DCA's on vehicle finance?

Why might I have a claim?

What about Lease or Rentals?

How long will my claim take?

What types of finance could a claim apply to?

The claim process explained

You could
claim
yourself

You could
claim
yourself

Three steps.
60 seconds to start.