Fees & Charges
Panel Solicitors
Your claim may be handled directly by Mis-sold Expert or, where appropriate, referred to one of our panel solicitors.
If your claim remains a complaint handled under the FCA’s DISP (Dispute Resolution: Complaints) rules or Consumer Redress Scheme rules (CONRED), the fee structure and regulatory cap as shown below will apply.
However, in certain cases where your claim needs to be pursued through the courts rather than being handled under the FCA framework, a different fee structure may apply. This is because court proceedings fall outside the FCA’s fee cap for regulated claims management activity and are subject to the solicitor’s own pricing arrangements. You will always be notified in advance if we feel litigation is in your best interests, and no new fees will apply without your explicit agreement.
If your claim is referred to a panel solicitor, we may receive a referral payment, but this will not affect the amount you pay, or the settlement amount recovered for you.
Fee Illustration
Our fees are based on the Settlement Amount* we recover for You. A table of how Our Fee will be calculated in the event of a successful claim is shown below. Our Fee is a percentage of the Settlement Amount or the maximum total Fee, whichever is the lower amount.
The Fee illustration is not to be taken as an estimate of the amount likely to be recovered. The amount You pay may be more or less than these examples.
| Redress Band | Consumer Compensation | Our Fee % & Including VAT | Max Total Fee (£) Including VAT | |
|---|---|---|---|---|
| Lower (£) | Upper (£) | |||
| 1 | £ 1 | £ 1,499 | 36% | £ 504 |
| 2 | £ 1,500 | £ 9,999 | 33.60% | £ 3,000 |
| 3 | £ 10,000 | £ 24,999 | 30% | £ 6,000 |
| 4 | £ 25,000 | £ 49,999 | 24% | £ 9,000 |
| 5 | £ 50,000 | N/A | 18% | £ 12,000 |
As an illustration, if You were paid £2,000 in respect of Your Claim, You would pay Us Fees (including VAT) of £672 (including VAT) and you would receive a total of £1,328.
This should not be taken as an estimate of the amount likely to be recovered by You and so the Fee may be more or less than the amount of £672 shown in the illustration.
*Settlement Amount is defined in Clause 1 of the Terms and Conditions but essentially means all amounts paid by the Provider to You in settlement of Your Claim before any tax is taken off.