Audi Car Finance Claims

Audi Financial Services Car Finance Claims: Mis-Sold PCP & HP Compensation

Reviewed by Mis-sold Expert | Last reviewed: 08/07/2026

Audi Financial Services is Audi's captive finance arm, part of the Volkswagen Financial Services group, and typically arranges finance exclusively for Audi vehicles through Audi dealerships. As a manufacturer-captive lender, its finance products are usually only available when purchasing an Audi, which shapes how claims against it are structured.

Is Audi Financial Services under review for mis-sold car finance?

Audi Financial Services sits within the FCA's broader review of manufacturer-captive finance arrangements. Because the dealership both sells the vehicle and arranges the finance, questions in Audi Financial Services claims typically centre on whether the commission earned for arranging your finance was disclosed, and whether the product offered genuinely suited your circumstances.

Signs your Audi Financial Services agreement may have been mis-sold

• The dealer didn't mention receiving commission for arranging your Audi finance
• You weren't told about alternative finance options outside Audi Financial Services
• The balloon payment structure on a PCP agreement wasn't clearly explained
• Mileage limits and end-of-term charges weren't discussed upfront
• You weren't given time to review the finance terms separately from negotiating the car price

How much compensation could I get from an Audi Financial Services claim?

If a complaint is upheld, redress typically covers a refund of interest affected by an undisclosed commission arrangement, plus statutory interest on that amount. Given that Audi vehicles and their associated finance agreements tend to sit at a higher price point than average, the compensation amount can be proportionally larger than for lower-value agreements, though this depends entirely on your specific case.

Compare Audi Financial Services with other lenders

• BMW Car Finance
• Alphera Car Finance